UNLESS OTHERWISE AGREED UPON, GRIZZLY GRIPTAPE DOES NOT OFFER REFUNDS FOR ORDERS PLACED. WE ONLY OFFER PRE-APPROVED EXCHANGES FOR PRODUCT OR STORE CREDIT.
Customers are responsible for all shipping costs on returns unless the wrong item was shipped on the original order.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product arrives smelling of detergent, cologne, natural herbs, or body odor, the exchange will be voided.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to Grizzly without previous authorization from Customer Service. All orders returned without prior authorization will be subject to a store credit for the purchase price of the goods excluding shipping and tax.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If rejected, store credit will be issued at purchase price excluding shipping and taxes.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This process happens immediately on our end, but may taking 5-7 business days depending on your banking institution.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded nor exchanged. Sale items are final sale on all accounts and are not eligible.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and they will work with you to complete the exchange. If your item is no longer available we will either give you store credit to be used at a later date or can exchange for another item at equal value. Product will not be placed on hold for exchanges and will not be sent out until the original item is returned and approved per the above requirements.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise determined by Customer Service. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Exchanged product will not be shipped until your product is received and processed and found to be in the same condition as it was shipped.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if it get's lost in transit are unable to offer a return.